Who are we? SupportYourApp is a general Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Right now, we're expanding our talent bench - a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you're ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. What you will do:



* Deliver outstanding customer support via emails * Build strong and lasting customer relationships * Keep up with evolving tools and technology * Handle sensitive customer data with care and security * Apply the latest and greatest customer happiness practices * Maintain deep understanding of client solutions and meet KPI * Communicate with developers and cross-functional specialists What you need to succeed in this role: * Excellent English communication skills (at least C1 for both spoken and written) * At least 6 months experience in customer support is a must * Tech-savvy, able to test and troubleshoot basic technical issues * Strong analytical thinking and research skills * Positive, proactive and responsible attitude * Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) * Will be a great plus: Experience with CRM systems Benefits: * Fixed schedule: Monday-Friday, 9 AM-5 PM CET * Opportunity to work fully remotely within the EU * Inclusive international environment * Compensation in USD * Rewards for referring friends * Balance between project workload and personal time, but also - internal health policy * Responsive leadership interested in your development and

📌 (fluent English) Customer Support Consultant (Aragón)
🏢 SupportYourApp
📍 Aragón