About the opportunity You’ll join the Client Service team in our Enterprise Fitness vertical as an Application Support Specialist, working remotely from Spain. The team provides 3rd level technical support for the Exerp Platform, our ERP for some of the largest fitness chain operators in the world, along with our web services and apps. Our products are complex, highly customisable and built to flex around each client’s needs. You will love this role if you enjoy getting to the bottom of complex technical problems and building strong working relationships with clients. The department is growing and changing, so there’s real room to develop your career with us. Reporting into Manager of Client Services for Xplor, you’ll support our clients by: * Acting as a daily point of contact for clients, mainly through tickets and also in client meetings * Analysing and resolving complex product issues and questions,



and bringing in the right internal people until the problem is solved * Troubleshooting technical issues and tracking down bugs alongside a team of Technical Product Analysts * Reporting issues directly to our Engineering teams with clear, detailed documentation * Joining our Major Incident response team to resolve the most urgent and critical client problems * Keeping the client experience at the centre of every interaction This is a fully remote role based in Spain. What would make me a good candidate? We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do. Required qualifications for this role: * A bachelor's or master's degree, or equivalent experience in technical support or a similar client-fa

📌 Application Support Specialist (Aragón)
🏢 Xplor
📍 Aragón