Описание FCM is more than a integral travel management company with 24/7 support in 100+ countries. We're a movement, 6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We're looking for a Senior Business Analyst to define and answer the right questions that will help us shape and drive our Reshopping program. Reshopping continuously monitors booked hotel reservations and air itineraries and secures better rates and fares on behalf of some of the world's largest corporate travel programs. Задачи * Investigate and document the specifics of our reshopping offering in each of our markets - the operational, regulatory, invoicing, and supplier differences that determine what is possible where. * Research customer and prospect needs across large-market and SME programs, so that what we build reflects demand rather than assumption. * Map the vendor and partner landscape for post-booking cost optimization: what each provider does, where they are strong, and what integrating with them would require.



* Map the reshopping value chain - opportunity monitoring, decisioning, servicing, measurement, and invoicing - and set out which parts we rent, buy, partner, or build, balancing flexibility, speed, and commercial and financial benefit, so that the Program Leader and Product Managers have a clear basis to decide on. * Build and maintain the financial KPIs and metrics behind the offering, and identify where the greatest opportunities sit across hotel and air. * Document the commercial and operational lifecycle around the reshopping offering, including manual steps and local variation. * Determine and document system, business, and development dependencies, ensuring a seamless delivery. * Proactively keep abreast of new technologies emerging within the industry, both regionally and globally, and make recommendations on alternate products and options. * Contribute to a safe, inclusive, accessible, and fun work environment where all Flighties feel

📌 Business analyst for Reshopping (Cataluña)
🏢 Flight Centre Travel Group
📍 Cataluña