Finnish Speaking Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in identifying candidates for high-impact roles, ensuring seamless transitions for professionals seeking lucrative career growth in the dynamic world of Customer Support Services. Job Overview We are currently seeking a motivated professional for a Finnish Speaking Support Specialist position in Bulgaria. This role is a perfect opportunity for those looking to excel within the Customer Support Services industry while enjoying a vibrant expatriate lifestyle in one of Europe’s most exciting emerging markets. Key Responsibilities * Provide high-quality technical and functional assistance to Finnish-speaking clients via phone, email, and live chat. * Maintain a deep understanding of company products and services to resolve inquiries efficiently within the Customer Support Services sector. * Ensure customer satisfaction by delivering professional,



empathetic, and solution-oriented interactions. * Document all client interactions accurately in our CRM system to track trends and common support needs. * Collaborate with international team members to share best practices and contribute to a high-performing support culture. * Escalate complex issues to the appropriate internal departments while managing client expectations. * Continuously strive to meet and exceed personal and team-based KPIs regarding response times and quality scores. * Native or fluent Finnish (spoken and written). * Valid EU passport (mandatory). * Excellent communication and problem-solving skills, ideally with previous experience in Customer Support Services. * Strong proficiency in English to collaborate within our multinational office environment. * Proactive mindset with the ability to thrive in an on-site, fast-paced work setting in Sofia. What We Offer * Comp

📌 Finnish Speaking Support Specialist (Ibiza)
🏢 Mercier Consultancy Group
📍 Ibiza