About the Role:

Grade Level (for internal use):
10The Team:
You will be part of the EMEA Customer Success team at S&P; Global Energy. Part of the wider Customer Experience team at S&P; General Energy, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.

Responsibilities and Impact:
• Role is an individual contributor role, not a team leader role.
• Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
• Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalizing the sessions based on customer needs and workflows.
• Develop and maintain strong relationships with key stakeholders within customer organizations to drive adoption and satisfaction.




• Monitor and leverage customer data to identify opportunities for further engagement and value creation.
• Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
• Cross functional collaboration: innovate and partner across different functions to create seamless elevated customer experience.
• Proactive Support: anticipate customer challenges/needs and address them before they escalate.
• Continual Learning: stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
• Promptly and accurately capturing customer engagement activities in Gainsight.

What We’re Looking For:
Basic Required Qualifications:
• Fluency in English is required, with a demonstrated ability to communicate effectively in verbally and in writing.
• Fluency in Spanish is required, with a demonst

📌 Customer Success Manager – Spanish Speaking (Madrid)
🏢 S&P Global
📍 Madrid