About Stoïk Stoïk is a European cyber insurer that combines insurance with prevention. Our policyholders get cover, continuous monitoring and an in-house CERT that responds when an incident happens. We are tech-driven, human at heart, and growing fast across Europe with a challenger spirit.The role As European Claims Leader, you will lead our cyber claims function across Europe, for all segments we operate in, up to companies with €1bn in revenue. You will lead a team of claims professionals and handle the most complex losses yourself, from first notification through to settlement.Reports to: the VP Insurance, directlyWorks closely with: the Underwriting department, the Product Development team, our CERT and other teams across StoïkLocation: based in one of our offices in Barcelona, Madrid, Paris, Munich or BrusselsCurrent team: 3 claims handlers across 3 countriesResponsibilities Lead the teamManage and develop a team of cyber claims handlers across our European markets.Oversee the team's claims through every stage of adjustment, setting standards for quality,



speed and consistency.Run performance reviews, coaching and training, and shape the team's strategy and structure as we grow.Handle complex claimsHandle a personal portfolio of the largest and most complex cyber claims, across all segments.Analyse policy wordings and take coverage positions on complex or disputed claims.Lead settlement negotiations with insureds, brokers, co-insurers and reinsurers.Appoint and manage loss adjusters, forensic experts and external counsel, and challenge their findings.Build and manage our panel of incident response providers and external experts, monitoring their quality, speed and cost.Calculate and validate quantum, including business interruption, incident response costs and third-party liability.Set and review reserves, and approve payments within your authority.Work across StoïkWork closely with our in-house CERT on incident response and on lessons learned from claims.Shar

📌 Head Of Claims (Madrid)
🏢 Stoïk
📍 Madrid