Guide & Guest Support Operations Lead (Valladolid)

Guide & Guest Support Operations Lead (Valladolid)

19 oct
|
WalksDevour
|
Valladolid

19 oct

WalksDevour

Valladolid

WalksDevour is a high-end tour operator with a remote-first team. We seek an experienced leader to own the Guide & Guest Support function, overseeing people, processes, and platforms like Zendesk and Talkdesk.You will drive performance, handle escalations, and build a scalable, hybrid-capable operation in a fast-moving travel environment. Responsibilities include managing daily contact centre operations, KPI reporting, and workforce planning, while mentoring team leads and ensuring GDPR

📌 Guide & Guest Support Operations Lead (Valladolid)
🏢 WalksDevour
📍 Valladolid

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