We’re looking for someone who can take ownership of the operational side of Triple and make sure things run smoothly as we scale.This is a broad, hands-on role covering customer onboarding, customer success, payments, internal operations, and cross-functional projects. You’ll work closely with the founders and take ownership of many of the things that currently sit across different people.We’re looking for someone highly organised, proactive, and comfortable operating in a fast-moving environment with little structure.What you will doOwn and improve key operational processes across TripleDrive cross-functional projects and make sure priorities, owners and deadlines are clearWork closely with the founders on strategic and operational initiativesIdentify areas where the company can operate more efficiently and build the processes to fix themCoordinate across Commercial, Product,
Engineering and Finance when projects require multiple teamsSupport customer success and ensure important client topics move forwardHelp manage customer onboarding and implementation processesBuild reporting and visibility around the metrics that matterWhat you need5+ years of experienceExperience in a scale-up, consulting, investment banking, fintech or similarStrong project management and organisational skillsComfortable working across technical and non-technical teamsAbility to take ambiguous problems and turn them into clear actionsStrong analytical mindset and confidence working with data and metricsComfortable working directly with enterprise customersExperience in banking, payments, fintech, or regulated environments is a strong plusComfortable using AI and automation tools to improve operational processesStrong communication skills and the ability to keep multiple stakeholders alignedAbout TripleTriple is building the intelligence layer for financial services. Triple is building the intelligence layer for financial services. From our roots in merchant transaction data, we’ve expanded t
📌 Operations Manager (Madrid)
🏢 Triple
📍 Madrid