We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona. You will join a team of 9 colleagues dedicated to UKI (United Kingdom & Ireland), based in Barcelona and you will report to the Regional Team Leader.What you’ll be doing:Provide product information and effective technical and administration support through multiple channels (phone and email)Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behaviorProactively manage customer expectationsConstantly update our CRM system (Salesforce) with all relevant information collected during customer service activitiesLiaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customersWhat do we expect from you?You already have a successful experience in a technical customer support or similar roleImpeccable written and verbal communication skills in English,



with experience in the UKI marketGood interpersonal and customer service skills, keeping the customer at the heart of everything you doEager to learn new products and technologies and utilize your knowledge in a practical wayAbility to be both proactive and reactive, and remain detail-oriented even under pressureAbility to follow standard processes and practices within set service levelsYou are a team playerPrevious experience with CRM systems (such as Salesforce) is an advantageWhy you’ll love working for us:The chance to work in a fast moving, innovative and international team, dealing with different countries and culturesA company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work withDecisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’

📌 Customer Support Specialist (Madrid)
🏢 Bridgestone Americas
📍 Madrid