Experteer Overview In this role you shape end-to-end service experiences across Outpayce and Amadeus, blending strategy with hands-on design to make complex solutions usable, scalable and commercially sound. You will influence cross-functional teams and align service design with digital product validation, interfaces and interactions. You’ll lead strategic service design work while remaining hands-on in UX design and research to drive impactful, evidence-based outcomes.Compensaciones / Incentivos
- Define service design vision, principles and priorities for value streams
- Identify improvements across customer, partner and operational journeys
- Establish service standards and success metrics and drive adoption
- Design complex services using systems thinking, journey models and service blueprints
- Translate concepts into user flows, wireframes, interactions and prototypes
- Balance user needs with compliance, risk, feasibility and scalability
- Coordinate with Product, Engineering, Operations, Risk, Legal and Customer Support




- Partner with UX Research and Data to plan and synthesize research
- Turn evidence into prioritized opportunities and validated concepts
- Connect design outcomes to adoption, revenue enablement and efficiency
- Frame options, dependencies, trade-offs and value for roadmaps
- Recommend experience-led decision frameworks and KPIs
- Act as a service design and UX reference across initiatives
- Facilitate workshops, co-creation sessions and design reviews
- Share knowledge to strengthen service design maturityResponsabilidades
- Significant service or experience design leadership in complex environments
- Hands-on UX design and/or user research experience from insight to validated digital experience
- Experience in fintech, payments or regulated environments (desirable)
- Proven influence across Product, Technology, Operations and Business teams
- Experience using AI to accelerate design and research with human judgment and traceabilityRequisit

📌 Service Design Principal Specialist (Madrid)
🏢 Amadeus
📍 Madrid