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Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.

- 1. Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.

- 2. Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.

- 3. Help and support with testing products; and report the results to your line manager.

- 4. Maintain and develop the company's CRM system by insuring all data relating to customers and support tickets are accurate and up to date.

- 5. Attend regular training and meetings to maintain and expand knowledge and performance level.

- 6.



Understand and strive to meet or exceed targets while providing excellent consistent customer service. xcskxlj

Competences

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- 1. A good team player who is able to work with other team members to achieve team targets

- 2. Good communication skills as well as interpersonal skills to understand customers' needs and meet their expectations

- 3. Positive attitude towards work

- 4. High integrity

- 5. A demonstrable passion for Information Technology

- 6. Fluent in Mandarin, both written and verbal

- 7. Fluent in English and Spanish, both written and verbal.

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📌 Technical Support Engineer - Campus Recruitment (Madrid)
🏢 Hikvision Iberia
📍 Madrid