AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey.

We are now scaling its B2B partner ecosystem — today primarily Online Travel Agencies (OTAs), expanding to Travel Management Companies (TMCs), Airlines and beyond. The Partner Solutions Manager owns the partner lifecycle from late-stage sales support through integration, activation, and ongoing operational health — ensuring every partner goes live smoothly and stays healthy post-launch.

You'll split your time between hands‑on ownership of key strategic partners and shaping the self‑service model that lets smaller partners onboard and operate with minimal manual effort — working closely with Product Management and Account Management to define and run that model.

Salary

If you join us as a full-time employee: 16.000 - 21.000 PLN gross/month

If you join us as a contractor (for specific projects): 18.000 - 23.000 PLN net + VAT

Barcelona €50,000 - €65,000 gross/year (employment contract)

What You'll Drive Sales-to-Launch Handoff

Support Sales in the late stages of the sales cycle: scoping integration requirements, setting activation expectations, and de-risking the handoff before contracts close

Own the transition from signed contract to live partner, coordinating technical and commercial readiness

Integration & Activation

Manage partner integration end-to-end for key accounts: requirements, timeline, testing, go-live

Be the primary point of contact for partners during onboarding, resolving blockers across internal teams (Product, Engineering, Legal, Ops)

Define and continuously improve the standard integration playbook

Partner Health & Monitoring

Monitor live partner setups for correct behavior — data accuracy, volume anomalies, SLA adherence, technical drift





Establish alerting/reporting on partner setup health and act on issues before they become escalations

Run regular health check‑ins with key partners

Self‑Service Partner Motion

Co‑own the self‑service onboarding and support model for smaller/long‑tail partners with Product Management (defining the product/process) and Account Management (running it day‑to‑day)

Identify friction in the self‑service funnel and feed requirements back into Product

Balance high‑touch support for strategic partners against scalable, low‑touch processes for the long tail

Cross‑Functional Partnership

Be the connective tissue between Sales, Product Management, Account Management, and Engineering across the partner lifecycle

Represent the partner's operational reality in product and roadmap discussions

What You'll Deliver In Your First 12 Months

Integration/activation playbook documented and repeatable for OTA partners, extensible to TMC/Airline

Time-to-activation for new key partners reduced against baseline

Self‑service onboarding path live for long‑tail partners, jointly owned with Product and Account Management

Partner health monitoring in place with proactive (not reactive) issue detection

What Sets You Apart

4+ years in Partner Success, Partner/Solutions Engineering, Implementation, or B2B Customer Success — ideally with API/data‑integration products

Proven experience managing technical partner integrations end-to-end (not just relationship management)

Ability to read and understand API documentation, work with technical integrations, troubleshoot basic technical issues, and communicate effectively with engineering teams.



You don't need to code, but you need to speak the language

Experience distinguishing and operating two support models simultaneously: white‑glove for key accounts, scalable self‑service for the long tail

Strong operational rigor — you monitor, you don't just react

Travel tech, OTA, TMC, or airline industry experience is a strong plus, not a hard requirement

Comfortable in a scale‑up environment: undefined processes, cross‑functional ambiguity, building-as‑you‑go

Benefits

Autonomy & Trust: No micromanagement. You own outcomes, not just tasks

Real Product Impact: Your work directly affects millions of travelers worldwide

Growth Investment: Personal development plans, workshops, mentorship, and language classes

Versátil Benefits: Gym, development budget, childcare, transport or travel subsidies - your choice

Global Workstyle: Work from anywhere up to 2 weeks per year

Purpose‑Driven Mission: We stand up for travelers and fight unfair practices

About AirHelp At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 3 million passengers in receiving their rightful compensation, and we've protected over 12 million travelers through our membership program, AirHelp+. With a global team of over 400 AirHelpers speaking 19 languages, we aim to provide a stress‑free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.

And there's more! AirHelp isn't just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals.

Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

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📌 Partner Solutions Manager (Barcelona)
🏢 Airhelp
📍 Barcelona