Descripción del puesto / FuncionesWe are looking for anOn-Site IT Support Specialistto join our team inMadrid. In this role, you will act as the primary local IT point of contact, delivering Level 2 technical support, managing end-user devices and software deployment, ensuring smooth onboarding/offboarding activities, and collaborating closely with our international management team.Key Missions and Responsibilities1. User Support & Service Desk (Level 2)Serve as the primary on-site IT contact for all employees in the Madrid office.Qualify, prioritize, troubleshoot, resolve, elevate, and close incidents and service requests inServiceNowwithin agreed SLAs.Provide Level 2 support for Windows workstations, hardware peripherals, network/Wi-Fi connectivity, mobile devices, and standard corporate software.Maintain clear, proactive communication with end users throughout the resolution lifecycle.2. User & Asset Lifecycle ManagementCoordinate and execute hardware and software provisioning, installation, configuration, and troubleshooting.Manage seamlessIT onboarding(new hire setup) andoffboarding(device recovery and account deprovisioning) processes.Perform equipment deployment, hardware refreshes, repairs, and loaner device management.3. IT Asset & Knowledge ManagementMaintain up-to-date and accurate IT asset records and equipment inventory for the Madrid site.Create and maintain operational documentation, troubleshooting guides, and knowledge base articles.Identify recurring technical issues and propose continuous service improvements.4. Operations & ReportingWork autonomously on site while maintaining alignment, priorities,



and escalation paths with the Paris-based management team and local stakeholders.Generate regular activity reports covering ticket volumes, backlog status, SLA compliance, recurring trends, and improvement initiatives.Requisitos mínimosExperience:Proven experience in corporate end-user computing support, Level 2 troubleshooting, and hardware/software deployment.ITSM Tools:Solid working knowledge ofServiceNowfor ticket lifecycle management.Technical Skills:Strong technical proficiency inWindows OS, hardware peripherals, connectivity issues, and standard business applications.User Lifecycle:Hands-on experience with IT onboarding and offboarding procedures.Languages:Professional proficiency in both Spanish and English(mandatory for daily interactions with local staff and integral management).Soft Skills:High degree of autonomy, strong ownership, and sound judgment when working independently on site.Excellent customer service, communication, prioritization, and problem-solving abilities.Requisitos valorablesMadrdLanguages:Working knowledge ofFrenchis a strong advantage.Microsoft Ecosystem:Familiarity withMicrosoft 365, Active Directory / Azure AD, and endpoint management tools (e.G., Microsoft Intune / SCCM).Mobile & Asset Management:Experience in mobile device management (MDM) and IT Asset Management (ITAM).Best Practices:Knowledge ofITILframeworks and service delivery standards.Environment:Prior experience working in a multi-site or international environment with remote reporting lines.IdiomasEnglish and Spanish are a mustUbicaciónMadrid#J-18808-Ljbffr

📌 On-Site It Support Specialist (Madrid)
🏢 Pasiona Consulting
📍 Madrid