Lucanet in Madrid is seeking a Head of Customer Support to transform the function into an AI-first, automation-driven team delivering fast, accurate, and caring help at scale. You will own the vision, roadmap, and results across tNPS, SLA adherence, and incident management. You'll partner with Product, Engineering, and Success teams across time zones and languages to build a high-performing general support organization and to ensure customer voices shape the roadmap.
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📌 Head of AI-Driven Global Support (Madrid)
🏢 Lucanet
📍 Madrid
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