Customer Service Manager - Spanish + English (C1) needed in Madrid
Are you a dedicated and experienced professional with strong leadership skills and a passion for customer service? We are looking for a Customer Service Manager to join our team in Madrid . This is an exciting opportunity to contribute to a dynamic and growing company while working in a vibrant city.
Key Responsibilities:
- Lead and manage a team of customer service representatives to ensure excellent customer experiences.
- Handle complex customer inquiries and provide timely, effective solutions.
- Develop and implement strategies to improve customer service processes and performance.
- Collaborate with other departments to enhance customer satisfaction and retention.
- Monitor and analyze team performance metrics to ensure high standards are met.

Qualifications:
- Fluent in Spanish and English (C1)



both written and spoken.
- Proven experience in customer service management or a similar role.
- Strong communication and interpersonal skills.
- Ability to lead, motivate, and develop a team.
- Problem-solving mindset with a focus on continuous improvement.

What We Offer:
- A competitive salary with a comprehensive benefits package.
- A dynamic and supportive work environment in the heart of Madrid.
- On-site work with opportunities for professional growth and development.

If you are looking to take your career to the next level and thrive in a fast-paced, customer-focused environment, we want to hear from you. Apply now to join our team in Madrid

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