¿Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud.
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Job Responsibilities

-

- Provide excellent customer service via email and phone at 1stand 2ndlevel response

- Escalate unresolved issues to 2ndand 3rdline support teams

- Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)

- Provide ad-hoc training and education to users as well as contribute to Knowledge base articles

- Maintaining contact with customers throughout the ticket life cycle

- Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

Required Qualifications, Capabilities and Skills:

-





- Excellent Customer Service skills in telephone and email etiquette through the Swedish or Norwegian languages

- Strong problem solving skills.

- Client focus, interpersonal skills and ability to network.

- Proactivity and Continuous Improvement mindset.

- Maintains highest level of technical skill in field of expertise.

- This position requires a high degree of discretion and judgement.

- Passion for learning new things every day and a continuous improvement mindset

Preferred Qualifications, Capabilities and Skills:

-

- University degree in Economics, Finance or equivalent work experience desired.

- Experience in Customer Service role, preferably in the Financial Services or Software industry. xcskxlj

- Experience with Contact Center solutions

- Fluency of Finnish and Swedish is preferred

- Other languages are also advantageous with examples including Czech, French, German, Polish and Arabic.

#J-18808-Ljbffr

📌 Workplace Solutions - Customer Service - Finnish and/or Swedish Language (Barcelona)
🏢 Testing Site - JPMC
📍 Barcelona