Axiom Technologiesis a General IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta oportunidad a continuación.
Key Responsibilities:

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- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.

- Respond to service requests and incidents via ticketing system, phone, or in-person.

- Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.

- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).

- Set up and configure new employee workstations, including user accounts and permissions.

- Maintain asset inventory and ensure accurate documentation of IT equipment.

- Assist with onboarding/offboarding of employees from a technical perspective.

- Support remote users with VPN, remote desktop,



and connectivity issues.

- Collaborate with other IT teams on escalated issues or project-related tasks.

- Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

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- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

- 1+ year of experience in a desktop support, helpdesk, or IT technician role.

- Strong knowledge of Windows OS, Office 365, and basic networking concepts.

- Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

- Excellent communication and interpersonal skills.

- Strong troubleshooting and problem-solving abilities.

Preferred:

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- Experience with macOS or Linux environments.

- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.

- Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

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- On-site support may be required.

- Occasional lifting of equipment (up to 25 lbs). xcskxlj

- Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

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📌 IT Desktop Support (Mollet de Peralada)
🏢 Axiom Technologies
📍 Mollet de Peralada