Further Group

is a fast-growing and dynamic company at the forefront of innovation, leveraging cutting-edge technology and a deep understanding of the healthcare sector to deliver turnkey solutions for the treatment of serious medical conditions.

Our company works with insurers, large employers, and affinity organizations worldwide, to accelerate consumer access to the best treatment choices. As the integral leader in our field, we are seeking a highly experienced and dynamic individual to join us Operational Performance & Analytics Manager.

Further Group is looking for a Operational Performance & Analytics Manager to help transform our Customer Operations function into a more data-driven, scalable and insight-led operational engine.

This role is part of Further's transformation towards a more scalable, insight-driven operating model. The successful candidate will have the opportunity to shape the future operational performance framework of an international healthcare business, building new capabilities in reporting, automation, operational intelligence and performance governance.

This is a high-impact role for someone with strong healthcare claims, insurance operations, financial control and analytics experience . You will lead the operational intelligence function within Customer Operations, overseeing claims analytics, SLA and KPI performance, budget and COGS tracking, provider and TPA performance, insurer/reinsurer reporting, and continuous improvement governance.

You will manage a small team and work closely with Customer Operations, Finance, Medical Management, Medical Network, Product and senior leadership. Your work will help us understand cost drivers, provider variation, claims trends, leakage, service performance and operational risks and translate these insights into measurable improvements.

We are looking for someone who is analytical, highly organized,



commercially aware and comfortable operating in a specialized healthcare environment. The right person will not only produce reports, but explain what the data means, what action should be taken, and how impact should be measured.

This is an opportunity to build a stronger operational performance function in a growing international healthcare company, with visible impact on service quality, cost control, insurer confidence and patient outcomes.

Key responsibilities: 2. Budget, Forecasting, COGS & Financial Control

3. SLA, KPI & Continuous Improvement Governance

4. Claims Analytics, Trends & Leakage Detection

5. Team leadership

Operational Performance & Management Information

Own and continuously improve Customer Operations performance reporting, including claims activity, service volumes, SLA performance, operational productivity, COGS and cost trends.

Build a robust monthly operational performance pack for Customer Operations leadership, ExCo, insurers, reinsurers and internal stakeholders.

Translate operational data into clear insights, conclusions and recommended actions, rather than static reporting.

Identify trends, outliers, bottlenecks and recurring operational issues across claims, case management, providers, TPAs and service delivery.

Support the development of insurer-grade reporting and business performance narratives.

Manage the performance governance of service TPAs and operational providers.

Monitor TPAs contractual obligations, service levels, fee schedules, invoices, performance trends and service quality.

Act as Customer Operations business owner for performance, reporting and operational automation requirements.

Ensure dashboards and MI tools are not only technically delivered but operationally adopted and used for management decisions.

Lead Customer Operations budget tracking, forecasting, CAP plan monitoring and COGS analysis.

Work closely with Finance, Insurers and Reinsurers to validate cost allocation,

📌 Operational Performance & Analytics Manager (Madrid)
🏢 Further Group
📍 Madrid