Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suite (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data.

Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end‑to‑end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI‑powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

* The Customer Success Manager is a trusted advisor and commercial steward for a portfolio of major Power Factors accounts. You own the full post‑sale lifecycle — onboarding through renewal — and are measured by retention, NRR, and the depth of partnership you build over time.

You manage multi‑threaded relationships across each account (champion, director, and VP‑level as a minimum), lead structured business reviews that connect Power Factors value to customer outcomes, and proactively manage renewals 90+ days out. You bring genuine domain expertise in renewable energy asset management and speak credibly to market trends, platform evolution, and the operational realities your customers face. That expertise is what separates you from a relationship manager: you are a peer to the people you serve.





Account Management & Strategic Advisory

Own multi‑threaded relationships across each account: champion, director, and VP‑level at minimum. Serve as the internal cross‑functional nexus for customer advocacy — aligning CS, Sales, and Product around your accounts.

Coordinate complex, multi‑asset onboardings in partnership with Professional Services, delivering executive‑level status updates independently.

Guide customers to full platform utilization through proactive coaching, training, and usage analysis.

Multi‑thread commercial relationships and drive NRR through proactive expansion plans with minimal Sales dependency.

Customer Feedback & Data‑Driven Insights

Use account health data and customer signals to stay ahead of risk across your portfolio.

Spot patterns across accounts and bring data‑backed findings into renewal and account planning.

Deliver structured, actionable feedback to Product and Support; Mentor CSM peers through informal coaching, account guidance, and knowledge sharing.

5+ years in a customer success, account management, or client services role within a B2B SaaS environment.

- Proven track record driving retention and NRR growth, not just managing renewals but building commercial momentum.
- Experience leading executive‑level business reviews with confidence and credibility.
- Strong cross‑functional instincts, ability to align Sales, Product, Support, and Professional Services around customer priorities.
- Solid knowledge of renewable energy asset management: solar, wind,



and/or battery storage. Familiarity with key commercial structures: Understanding of SCADA systems, APM platforms, or performance monitoring at a level that enables credible peer‑level conversation with technical stakeholders.

Direct experience with Power Factors Unity or a comparable APM/SCADA/CAM platform.

Proficiency with CRM platforms (Salesforce preferred) and CS tooling (Gainsight or equivalent).

You’re consistently ahead of your book — not reacting to it.

You use AI tools as a natural part of how you work: account planning, research, communications, QBR prep, etc. High‑impact portfolio: you’ll own a book of major accounts at the forefront of global renewable energy deployment.

Power Factors is investing heavily in AI‑augmented CSM workflows; CSMs who demonstrate effective customer/account management behaviors and growth strategy execution are on a clear track to Sr/Strategic CSM and future leadership opportunities.

Competitive salary commensurate with experience, plus benefits including health coverage, retirement contributions, and equity participation. Power Factors is committed to offering compensation that reflects the seniority, domain depth, and commercial impact of this role.

We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry. Every day, your work will directly contribute to advancing clean energy solutions and supporting general sustainability initiatives. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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📌 Customer Success Manager- Empresa Energias Renovables (España)
🏢 Power Factors
📍 España