aparto is a UK-based student accommodation and experience provider, delivering incredible experiences across all its communities by investing in its people, facilities, and brand. aparto has two residences in Spain: aparto Barcelona Pallars and aparto Barcelona Cristobal de Moura, and one Flexliving in a hotel building, Aparto Diagonal Suites, which combines flex living and hotel services and will open its doors on January 2026, in Esplugues de Llobregat. Together with the General Manager, the Receptionist will be responsible for carrying out all daily front desk operations to ensure a safe, welcoming, and efficient environment for our guests. The Receptionist executes the implemented processes so that all guests receive the best possible service. They operate from the reception area, remaining available and with a friendly smile to meet the needs of guests.

The Receptionist should enjoy hosting and delivering a great guest experience.

Carry out daily operations: check-in, check-out, phone assistance, email and WhatsApp management, Mews, LiveChat, among others.

Handle general communications via Mews.

Support marketing follow-up through booking platforms and aparto’s website together with the General Manager.





Provide prospective guest with useful information about the local area.

Follow up on complaints together with the General Manager.

Assist in training new receptionists.

Collaborate in internal data audits.

Participate in executing events coordinated by the Sales & Marketing Manager, along with the General Manager.

Use TrustYou to encourage and participate in continuous NPS improvement, executing action plans defined by the General Manager.

Participate and coordinate check-out inventories.

Essential Experience in Hotel Reception or similar roles.

Service and quality oriented.

A resourceful person with administrative management skills.

Spanish, English, and French. Catalan and additional languages will be highly valued.

Permanent contract

Monday to Sunday schedule with rotating morning and afternoon shifts. (No night shifts).

We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.

No calls or emails from third parties at this time please.

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📌 Hotel Reception Assistant (Barcelona)
🏢 Hines
📍 Barcelona