At Kantox, we are looking for a Customer Service Specialist to join our amazing CSS Team and hold an important role in the organization This job is for you if you are looking to develop your career in a disruptive environment.

In this role, you will be part of the CSS Team which is essential for monitoring and analyzing the client's behaviour to avoid a potential churn.

The CSS team is a very dynamic and energetic team. We all come from different work-related and cultural backgrounds which makes the team very dynamic and fun. The team has a lot of ambition as each team member can create or join any project, aside from the core tasks of the role, as long as it has a positive impact in Kantox.

Our mission as a team is to provide stellar service to our top priority clients by putting ourselves in the client's shoes, and by practicing active listening.

Sabrina Giron - Team Manager Customer Service Specialist

You support our clients with day to day queries on our platform and technology and take proactive ownership of solving any problems, monitor and analyze our top tier clients' activity within Kantox, to spot a possible churn, understanding of our international corporate clients' business and own KPIs like customer satisfaction scores.

The Customer Success department sits at the heart of the company, giving the successful candidate an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and client facing skills in the process. In addition, for the right candidate, the role provides an excellent springboard into other roles in the company over the longer term, such as Customer Success.

Support our priority clients in an effective and friendly way on queries relating to their operations with us,



the user interface and technical issues (supported by our Tech team) or by our Operations team

Being the pillar of the Customer Success team by spotting potential churns

Monitor client activity, using our bespoke Account Dashboard, coordinating closely with the Customer Success Managers

Client training on our User Interface

Take ownership of projects focusing on the improvement of processes and automation of tasks

Strong communications skills (verbal and written), with high proficiency in English and in another language (Spanish, French, Italian)

Good, basic competence in Excel

Experience with Zendesk would be a plus

Hybrid working and adaptable hours so you can work when and where you feel best

There is a good balance between learning and growing and support from fellow team members. Sponsored learning budget

Free private health insurance

Free Spanish, English and French lessons

Relocation package if needed

Flexible working hours with an intensive Friday schedule

Fresh fruit and unlimited coffee

Beautiful office with incredible 360-degree views of Barcelona

Kantox is a leading fintech company developing sophisticated Currency Management Automation software solutions that help companies to automate their foreign exchange processes and leverage currencies for growth.

As of July 2023, Kantox is a BNP Paribas company. Kantox will continue to operate as an independent company, now with the experience and market power of BNP Paribas behind it.

Mid-Senior level

Full-time

Customer Service

Non-profit Organizations and Primary and Secondary Education

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📌 French Customer Service Specialist - Fintech (Barcelona)
🏢 Kantox
📍 Barcelona