The Next Level of Fire & Life Safety Leadership

With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting‑edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

Role: Technical Support Specialist

Company description

Kidde Global Solutions brings together world‑leading brands in fire & life safety. Aritech is an iconic brand of electronic security solutions, intrusion, access control, CCTV and integration platforms, with more than 50 years of history, belonging to Kidde Global Solutions.

The Technical Support Engineer is responsible for providing high‑quality technical assistance to customers, distributors, and internal teams regarding Aritech security systems.



The role ensures the successful installation, configuration, operation, and maintenance of products across intrusion, access control, and video solutions, while maintaining high levels of customer satisfaction.

Achieve company targeted budget revenue and account receivables parameters. Provide commercial support and assistance to existing and prospect customers, suggesting new applications, adaptations or modifications to existing product lines to solve specific customer system problems. Technical Support & Troubleshooting:

Provide professional technical support to customers and partners via phone, email, and remote access tools.

Offer expert guidance on installation, configuration, and maintenance of Aritech products.

Register, track, and manage technical support cases using internal tools.

Training & Knowledge Transfer:

Deliver technical training sessions to customers, distributors, and internal stakeholders.

Develop training materials and support product education initiatives.

Product Testing & Feedback:

Participate in testing of new products, firmware, and software releases.

Provide structured feedback to Product Management and R&D; regarding product performance, issues, and improvement opportunities.





Support commercial activities through technical expertise during customer engagements and projects.

Escalate complex technical issues to higher support levels or specialized teams when required.

Contribute to continuous improvement of support processes and service quality.

Degree in Engineering, Electronics, IT, or a related technical field (or equivalent experience).

Proven experience in technical support, preferably within the electronic security industry.

Strong knowledge of intrusion alarm systems, access control, and/or CCTV solutions.

Understanding of IP networking and system integration is highly desirable.

Fluent in Spanish (written and spoken).

Additional languages: English.

Personal Qualities and Behaviours

Good communication and networking skills.

Able to work in an international, multi‑cultural environment.

Degree in Engineering, Electronics, IT, or a related technical field (or equivalent experience).

Proven experience in technical support, preferably within the electronic security industry.

Strong knowledge of intrusion alarm systems, access control, and/or CCTV solutions.

Understanding of IP networking and system integration is highly desirable.

Kidde General Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry‑defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.

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📌 IT Support Analyst (English-Speaking) (Madrid)
🏢 Kidde Global Solutions
📍 Madrid