Job Openings: Swedish Customer Support Representative, Barcelona!

About the Job: Swedish Customer Support Representative, Barcelona!

Are you passionate about delivering top-notch customer service?

We're looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.

- Keep your knowledge current on our products and services tailored to individual customer needs.
- Issue Escalation: Identify and escalate potential service issues to senior team members when necessary.
- Collaborate: Work with your team on special projects and provide coverage for colleagues as needed.
- Administrative Tasks: Manage holiday, sickness,



and overtime records while participating in regular team meetings.

Language Skills: C2/fluent in Swedish, both verbal and written, with a good level of English (minimum B2).

- Experience: At least 1 year of customer service experience, preferably in technical support.
- Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.
- Customer Focus: Strong aptitude for customer service with excellent listening skills and the ability to address customer needs.
- Excellent remuneration package based on experience and performance.
- Work Hours: Monday to Friday, 09:00 AM - 06:00 PM.

📌 Customer Support Advisor Swedish+English (Barcelona)
🏢 Cross Border Talents
📍 Barcelona