Assistant Store Manager - Madrid Serrano
Permanent
The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.
For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.
Women moving forward. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.
We want to share this approach within the company and with our community at large.
Assistant Store Manager
A Chloe Assistant Store Manager is an ambassador of the maison, in charge of welcoming every guest into the Chloe family.
He/She supports the store manager in leading the team and supervising boutique operations to ensure successful business; He/She acts as the boutique leader in the absence of the store manager.
Monitors CRM targets for boutique and per stylist and helps the team to reach them.
Ensures proper use by all team members of available CRM tools and reports, and follows up on individual CRM tasks completion.
Supervises client database with consistent follow-up of staff client books and coordinates contact campaigns, gifting campaigns, and other client activations.




Omnichannel Business Promoter:
Leads by example and supervises sales on the floor to improve business performance and customer service.
Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance.
Assists Store Manager in analyzing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with maison strategy.
Actively participates in commercial activities and proactively proposes new ideas to improve business.
Is aware of local trading environment and competitors’ activities.
Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings.
Shadows sales on the floor to coach the team and identify further individual training needs.
Supports recruitment and induction of team.
Is an active member of Assistant Store Manager community: shares best practices, asks, provides support.
Operations Excellence Supervisor:
Proactively liaises with team and management to suggest improvements in operations, processes, or more globally on boutique environment.
Ensures implementation of all guidelines related to store and BOH management and sustainability.
Supervises all stock management related tasks.
Oversees compliance of established Richemont policies and standards.
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📌 Assistant Store Manager - ESTABLE (Madrid)
🏢 Richemont
📍 Madrid