Client Support & Operations Technician (based in Madrid, Spain)
Motivait is an international company that designs, develops and operates Digital Solutions across Europe. Our innovative, secure and high-performance solutions blend Consulting, Creative & UX/UI Design, Gamification, Communications and Technology to help clients solve their engagement challenges. Whilst each of our clients may appear different, they all face a common challenge – achieving tangible results through sustainable behaviours whether that be through customer loyalty programmes, employee onboarding experiences, student business simulations or audience and membership engagement solutions.
We are looking for talented Client Support & Operations Technician with a good understanding of core technical concepts and outstanding customer-facing skills to join our European Client Support & Operations team. We look for authentic team players who can both contribute and listen to different perspectives, whilst delivering technical excellence, careful attention to detail and outstanding customer support. This is a full-time position (40 hours a week) working adaptable shifts that are typically scheduled between 09.00 and 23.00 hours. Operating with a hybrid working model, the roles will be based at our offices in Madrid, Spain, but will work with clients and colleagues from across Europe with responsibilities that include:
Implementation, operation and monitoring of the live, test and development environments for our Technology Platform and associated Solutions.
Identifying, collecting and documenting technical issues or suggestions including assessing potential improvements to maximise client satisfaction, security and operational performance
Participating in testing, user acceptance and quality assurance processes to ensure correct functionality,



required operational performance and maximum client satisfaction
Producing FAQs and relevant subject matter content to support the client experience
Being a proactive contributor and client experience champion for continuous improvement within the Client Support & Operations team and across the company.
A critical thinker with good problem-solving skills, able to assimilate and understand multiple inputs and with a passion to consistently deliver first-class service and support.
A responsible self-starter with a high degree of ownership and accountability and who multitasks effectively, prioritising and resolving issues in a calm and collaborative manner whilst maintaining quality, attention to detail and client empathy.
A minimum of two years’ experience in Enterprise Technical Support with excellent and demonstrable client-facing skills.
Professional qualification in Information Technology, Computer Science or a related subject.
Knowledge of AWS environments, Linux and Networking technologies.
Familiarity with Front-End/Web frameworks, libraries and environments.
Knowledge of MongoDB database, Data Visualisation and/or ETLs.
Awareness of Agile methodology and processes, Jira, Service Desk and Test tools.
Comfortable working with colleagues and clients in Spanish and English (equivalent to at least C1 level).
If you are interested and confident that you have the profile, skills and experience that we are looking for, please send us a copy of your CV and a covering letter, both in English, to Ver el correo electrónico en click.appcast.io
What is it like working at Motivait? Well, no day is the same, but every day brings a chance to learn something new or to test an idea you’ve had. We’re a close-knit team, who believe in going above and beyond for our clients – and supporting each other along the way.

📌 Help Desk/Support Technician, hibrido (Madrid)
🏢 Motivait Holdings
📍 Madrid