IT Support EngineerApplylocations: Madridtime type: Full timeposted on: Posted Todayjob requisition id: JR2576Join DayOne – Shaping the Future of Data Infrastructure DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of integral data infrastructure. IT Support Engineer****Madrid, Spain**DayOne is a global leader in the development and operation of high-performance data centers. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.Job Summary:**We are seeking a proactive and technically skilled **IT Support Engineer** to join our team. In this role, you will be responsible for ensuring the smooth operation of IT systems, providing timely support to end-users, and maintaining infrastructure reliability across the organization. You will play a key role in troubleshooting, system maintenance, and continuous improvement of IT services.**Provide first- and second-level technical support, troubleshooting hardware, software,



and network-related issues.* Respond promptly to service desk requests and ensure effective resolution of all IT incidents.* Support and troubleshoot issues for both on-site and remote users, including branch locations.* Maintain and update IT inventory, including hardware, software, and system assets.* Ensure all systems are compliant with security policies, including keeping antivirus and other security software up to date.* Collaborate with team members to improve service delivery and IT processes.* Carry out additional IT-related duties as assigned.**Qualifications:*** Diploma or higher qualification in Computer Science, Information Technology, Computer/Telecommunication Engineering, or a related field.* Minimum **3 years of experience** in a Windows-based support or helpdesk environment.* Hands-on experience with service desk operations and technical helpdesk support.* Working knowledge of Microsoft technologies, including: + Active Directory + Group Policy + DNS and DHCP* Basic understanding of networking concepts (TCP/IP, LAN, WAN, ADSL, VPN).* Experience supporting Windows desktop and server environments.* Proficiency in Microsoft Office applications.* Fluent in English and Spanish.If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.

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📌 It Support Engineer {Fully Remote} (Madrid)
🏢 DayOne Data Centers
📍 Madrid