18 oct
|
WalksDevour
|
Comunidad de Madrid
18 oct
WalksDevour
Comunidad de Madrid
WalksDevour is a high-end tour operator with a remote-first team. We seek an experienced leader to own the Guide & Guest Support function, overseeing people, processes, and platforms like Zendesk and Talkdesk. You will drive performance, handle escalations, and build a scalable, hybrid-capable operation in a fast-moving travel environment. Responsibilities include managing daily contact centre operations, KPI reporting, and workforce planning, while mentoring team leads and ensuring GDPR
📌 Guide & Guest Support Operations Lead (Comunidad de Madrid)
🏢 WalksDevour
📍 Comunidad de Madrid