NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,
We are currently seeking a L2 JAVA Support Specialist to join our team in guadalajara, Jalisco (MX-JAL), Mexico (MX).
Role Overview
- Senior L2 Application Support Engineer

We are seeking a Senior L2 Application Support Engineer with 6–9 years of experience to oversee high-tier production environment support. This role bridges production support and core development, requiring deep database expertise, scripting skills, and modern AI/cloud awareness. You will maintain cutting-edge platforms, drive incident resolution, and collaborate closely with integral cross-functional teams.
Preferred & Value‑Add Qualifications
- Incident Ownership: Drive end-to-end incident management, perform detailed Root Cause Analysis (RCA) for production issues, and execute definitive corrective actions.
- L2 Support & Analysis: Actively provide tier-2 support for application issues,



delivering exhaustive technical and structural analysis.
- Code Fixes & Testing: Collaborate with AppDev/L3 teams to propose fixes, perform minor code adjustments, and execute rigorous testing prior to deployment.
- Platform Operations: Support product servers and clients built on advanced platforms, ensuring strict uptime and reliability.
- Continuous Delivery: Contribute to CI/CD workflows and continually focus on enhancing application performance and operational efficiency.
- Global Collaboration: Provide actionable technical feedback to Core Development teams and collaborate across a global workspace during critical outages (crisis management).

Required Qualifications
- Experience: 6 to 9 years of relevant experience in application maintenance and production support in an L2 or higher capacity.
- Databases: Advanced proficiency in writing complex SQL queries and working with enterprise databases (e.g., Oracle, Sybase, or S

📌 JAVA Support Specialist (Castilla-La Mancha)
🏢 NTT DATA
📍 Castilla-La Mancha