Service Design Principal Specialist
Summary of the role: Shape coherent end-to-end service experiences across Outpayce and Amadeus. Working across user needs, business strategy, technology and operations, this role combines strategic leadership with hands‑on service and UX design to make complex solutions usable, scalable and commercially sound. The role influences key stakeholders and cross-functional teams, connecting the overall service experience with the design and validation of digital products, interfaces and interactions. In this role you will be responsible for:
- 1. Service design strategy and vision
- Define service design vision, principles and experience priorities for key Outpayce value streams.
- Identify and prioritize improvements across customer, partner and operational journeys.
- Establish service standards and success metrics, and support adoption across delivery teams.
- 2. End-to-end service and systems design
- Design complex services using systems thinking, journey models, ecosystem maps and service blueprints.
- Translate service concepts into user flows,



wireframes, interaction designs and prototypes.
- Balance user needs with compliance, risk, operational controls, feasibility and scalability.
- Coordinate with Product, Engineering, Operations, Risk, Legal and Customer Support.
- 3. Evidence-based design and research
- Partner with UX Research and Data to plan and synthesize research.
- Turn evidence into prioritized opportunities, recommendations and validated concepts.
- Make assumptions and evidence gaps explicit in decision-making.
- 4. Business acumen and value framing
- Connect design outcomes to adoption, satisfaction, revenue enablement, efficiency and risk reduction.
- Frame options, dependencies, trade-offs and expected value for roadmap decisions.
- Recommend experience-led decision frameworks and KPIs.
- 5. Advocacy and influence
- Act as a recognized service design and UX reference across relevant Amadeus and Outpayce initiat

📌 Service Design Principal Specialist (Madrid)
🏢 Amadeus
📍 Madrid