Cigna Healthcare seeks a Customer Service Supervisor to lead a team of Customer Service Representatives, delivering integral and client KPI commitments while maintaining high-quality, customer-focused service. You will oversee operations, capacity planning, and continuous improvement.
You'll coach team members through regular 1:1s, manage escalations, and build strong relationships with internal and external stakeholders to ensure seamless service delivery across locations, including remote teams.
📌 Remote Global Customer Service Team Lead (Madrid)
🏢 Cigna
📍 Madrid
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