Are you an IMS Change Manager in Madrid seeking a new interesting challenge?
If your answer is yes, it's your lucky day so keep reading, it can be just what you're looking for
WHAT WILL YOU DO?
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
- Own the governance process.
- Define KPIs and reporting frameworks.
- Coordinate stakeholders across different teams.
- Drive root cause analysis and improvement actions.
- Maintain procedures and standards.
- Govern process ownership, compliance and continual improvement.
- Monitor KPI performance.
- Escalate service risks and challenge non-compliance.

WHAT TECHNOLOGIES, METHODOLOGIES OR TOOLS WILL YOU USE?
- ITIL
- ServiceNow
- KPI Reporting
- Governance Frameworks
- Root Cause Analysis (RCA)
- Stakeholder Management
- Process Compliance Management
- Audit and SLA Monitoring

WHAT ARE WE LOOKING FOR?
Years' experience:5 to 8 years
English: C1
WHERE AND WHEN?
Workplace: Madrid, 3 days from office
Work Schedule: 9 to 18.00 with one hour lunch




WHAT CAN WE OFFER YOU?
Permanent contract - We offer indefinite contracts from the first day.
Pay and benefits - Competitive salary and a adaptable compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace
Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.
Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you'll receive a very attractive

📌 IMS Change Manager (Madrid)
🏢 Tata Consultancy Services
📍 Madrid