Accenture, recognized as a Great Place To Work®, is a leading global professional services company that helps major businesses, public administrations, and other organizations around the world develop their digital core, optimize their operations, accelerate revenue growth, and improve services for citizens, creating tangible value at speed and scale.
The Intelligent Operations FS Program, is a multi-year banking modernization program delivering a complex systems integration solution. Active workstreams span Know your Customer “KYC”, Estates, Core Efficiency Package “CEP”, Foundations, RPA/BOTs, and reporting. Delivery combines onshore client-facing execution with an offshore factory model across ServiceNow, Blue Prism, SiSense platforms and others depending on the client.
The BA/Architect Lead bridges business and technology at the heart of the Intelligent Operations FS delivery. The role owns business & functional requirements end-to-end — from client elicitation through to UAT sign-off — and provides the architectural grounding to translate complex banking operations into implementable designs. The role carries weight in client-facing governance, offshore factory alignment, and quality gate enforcement.
Lead business requirements gathering and BRD authoring across assigned workstreams (KYC, Estates, CEP), working directly with client functional and operational stakeholders
produce functional design specifications to the standard required for AI-assisted development (Claude-supported client WoW)
Hold and enforce BA scope boundaries — business & functional requirements and UAT sign-off; Run structured workshops and discovery sessions in English with client business stakeholders; if fluent in French and/or Dutch, will be required to translate outputs into English-language delivery artefacts
Participate in stage-gate reviews, CAB governance, and quality checkpoints; Support test strategy and UAT execution — reviewing test cases against functional specs, coordinating client SME involvement, and signing off on test outcomes




Contribute to program-level architecture decisions where functional and technical concerns intersect — integration data flows, platform constraints, and cross-workstream consistency
Travel: 25-30% maybe required to program locations for stakeholder workshops, governance, milestone events, and client relationship management
Collaboration with offshore teams (e.g. Accenture Level 6 Senior manager
#Minimum 8 years in business analysis or functional architecture, with at least 4 years on systems integration (SI) programs in a consulting or delivery environment
Deep understanding of retail and commercial banking operations — KYC/AML processes, client lifecycle, estates and inheritance handling, complaints, and core banking workflows
Experience working in dual-shore delivery models, bridging onshore client teams and offshore factories — able to translate business context into unambiguous specs for distributed build teams
Strong stakeholder management — able to navigate client-side functional leads, offshore delivery teams, and exec sponsors within a complex governance structure
ServiceNow platform familiarity — particularly FSO, CSM, or workflow-based implementations in a banking context
Exposure to regulatory-driven workstreams (KYC/AML, GDPR, MiFID) within Belgian or broader EU banking environments
Experience with AI-assisted delivery models — using tools to accelerate requirements, design, or test generation with human sign-off gates
Architecture certification (TOGAF, ArchiMate) or equivalent applied experience
Fluent in French and/or Dutch (written and spoken) is a plus
Operates with authority through influence, not position — able to hold functional boundaries under commercial pressure




Detail-oriented without losing sight of delivery momentum — knows when a requirement needs more analysis and when it needs a decision
At Accenture, a company recognized as a Great Place To Work®, we are committed to a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. Medical, Life, and Accident Insurance
Medical service and wellness programs
Individualized training itinerary
Employee network for diversity
Bankinter office with special conditions and profit sharing
Accenture is a leading general professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.
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📌 Business Architect Analyst / Architect Lead - Senior manager (Madrid)
🏢 Accenture
📍 Madrid