MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions , the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. We are hiring a Product Support Representative to help establish our EMEA support team. You will support customers across Europe during their working day, handling the full range of incoming questions, product issues and escalations. You will also become a trusted product-support partner for selected strategic accounts, learning their workflows and helping their Customer Success Managers keep important work moving.
Your early focus will be learning MaintainX, delivering accurate and timely support, and building the judgement to manage competing customer needs. You will work independently within established support and escalation processes, with coaching from our existing Advanced Support in NAMER team as the EMEA team grows.
Own customer requests from the first meaningful response through investigation, resolution and follow-up, using written support and customer calls as needed.
Troubleshoot product behavior and customer workflows across our web and mobile applications. Ask clear questions, reproduce issues, distinguish configuration questions from potential defects, and explain practical next steps.




Learn their configuration and critical workflows, track open cases and recurring issues, join focused customer discussions, and coordinate agreed follow-up with Customer Success.
Escalate with useful evidence: customer impact, affected users or sites, reproduction steps, what you have tested, and the help required. Highlight urgent, high-impact or at-risk cases, document investigation findings, next actions and the next customer update due, and confirm ownership with the receiving team so work continues across time zones.
Experience independently supporting business customers using SaaS products, typically developed through 5 or more years in product or technical support, or equivalent relevant experience.
A structured approach to troubleshooting: establish impact, gather evidence, test explanations and verify the result before considering an issue resolved.
Clear written and spoken English, with the ability to guide both frontline users and experienced customer administrators through a problem.
Sound judgement when balancing an urgent queue, important account commitments and work that depends on another team.
Demonstrated judgement in deciding which unresolved cases need immediate escalation, an active handoff or routine follow-up, based on business impact, urgency, customer commitments and the risk of delay.
Supporting enterprise customers or serving as a named support contact alongside Customer Success.
Hands-on experience with Intercom, Zendesk or Linear, or comparable customer support and issue-tracking tools.

📌 Training and Software Support Representative (España)
🏢 Maintainx
📍 España