We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it's creating real impact. We've just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. As a category-defining company, we're shaping what the future of learning looks like at global scale.
Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.
Customer Experience (CX) is the team behind frictionless journeys and high-quality support for our integral community of learners and tutors. You'll translate customer signals and operational performance data into scalable workflows, clear policies, and cross-functional fixes across Product, Supply Operations, and Customer Care. You'll also help operationalize launches so new changes land smoothly and don't create long-term support debt.
Barcelona, Spain or Kyiv, Ukraine (hybrid)
Analyze feedback and operational data to identify trends,



root causes, and recurring friction points. Partner with Product, Customer Care, and Supply Ops to prioritize the highest-impact opportunities.
# Build scalable workflows and operating model Design and refine Customer Care workflows connected to scheduling, delivery, and lesson exceptions. Support change management for high-impact launches (processes, tooling, routing, escalations, knowledge content, enablement).
# Deliver projects end-to-end Lead or contribute to cross-functional initiatives focused on satisfaction, policy adoption, and operational efficiency. 2+ years in Customer Experience, Operations, Program/Project Management, or Consulting
~ Analytical and data-fluent; Proficient with BI tools (e.g., Looker) and basic SQL knowledge
~ Experience with Lean / Six Sigma or similar approaches (process mapping, redesign, performance initiatives)
Learning & Development budget, including time off for your self-development
Competitive financial package with equity, leave allowance, and health insurance
Access to free mental health support platforms

📌 Senior Customer Experience Specialist - Lesson Experience (España)
🏢 Preply
📍 España