At Drooms, the Operations Support Specialist (OSS) is integral to delivering exceptional customer service and maintaining operational excellence. You'll engage in specialized tasks like document redaction and indexing, plus provide critical support across all regions. First-Level Support : Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer service
Data Room Management : Support in the creation, management, and archiving of data rooms. Additional Services Execution : Perform specialized services such as document redaction, indexing, structuring and other recurring data room tasks, adhering to the specified requirements and timelines across all regions
Reporting : Data collection and reports creation for both customers and internal purposes
USB Archiving : Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completeness
Cross-Functional Collaboration : Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experience
Administrative Support :



Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operations
1+ years of experience in Customer Service and administrative tasks and MS Office with particular emphasis on Excel
~ Hands-on mentality, customer & solution orientated, multi-tasking skills and good time and organization management
~ Technical affinity, proactivity, and awareness of how actions can affect the overall success of a project or company
~ Fluent in French and English; Spanish is a plus

In addition to our committed support of our employees, our diverse, fun and inclusive workplace as well as individual onboarding program, we offer a variety of local benefits and learning opportunities. 30 days of annual leave plus public holidays
~ Long service awards
~ Our tailored onboarding and training program is designed specifically for this role, empowering you to hit the ground running with clarity and confidence.
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📌 Operations Support Specialist - French-Speaking (Comunidad de Madrid)
🏢 Drooms
📍 Comunidad de Madrid