- In the Product Specialist role, you will be the first point of contact for our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs’ customers and their businesses
- Our customers love the support and service we provide, and your role will be to uphold those standards and set new ones
- If you’re looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Business Operations, etc.) eventually
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthroughs and providing resolutions to customers’ queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Providing prompt and accurate feedback to customers
- Ensuring proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls




- Find ways to go above & beyond to help customers
- The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week
Benefits
- Workations
- Versátil Hours
- Annual Bonus Scheme
- WFH Setup Allowance
- Remote Work- Strong academic performance in Mathematics at the secondary school level
- Previous experience at a start-up or in a customer support role
- Curiosity and a problem-solving mindset
- 0-2 years of relevant professional experience is preferred
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience working with Zohodesk or other support/service software
- Strong numerical and analytical skills
- Professional/bilingual proficiency in at least one of the following languages: French, Spanish, Portuguese or Italian, along with full professional proficiency in English
- Empathy and patience
- Experience with Databases (including SQL queries), Microsoft Exce

📌 Product Specialist (España)
🏢 Pricelabs
📍 España