Job Description: Team Leader (Spanish & English)

Location:
Villamayor, Salamanca (Fully On-Site)

Position Type:
Full-Time, Permanent Contract

Working Model:
100% On-Site

Language Requirements:
High Level / Fluent in Spanish & English (B2+/C1+)

About the Role

We are looking for a bilingual
Team Leader
to join our team in Villamayor, Salamanca. In this role, you will lead daily service operations, support and mentor team members, monitor performance, and drive service quality across our operations. If you bring strong leadership experience, call center operational know-how, and fluency in English, we welcome your application.

Key Responsibilities
- Team Leadership & Operational Guidance:
Lead, mentor, and motivate a team of agents on a 24/7 medical assistance platform, fostering professional growth, strong engagement, and a supportive work culture.
- Daily Operations Management:
Oversee day-to-day department activities, manage workflow, optimize resource allocation, and support the team through high-demand scenarios and complex escalations.




- Quality & Performance Monitoring:
Track key operational metrics (KPIs), analyze activity and quality indicators, audit English call recordings, and execute continuous improvement initiatives.
- Stakeholder & Client Communication:
Participate in international operational meetings conducted in English and collaborate closely with cross-functional departments to ensure seamless service delivery.
- Support & Incident Resolution:
Provide direct assistance to team members during delicate support requests, peak volume periods, and critical operational incidents.
- Reporting & Compliance:
Prepare, analyze, and deliver operational performance reports to support data-driven decision-making, cost control, and organizational goals.

Minimum Requirements & Qualifications
- Experience:
Minimum
2 years of experience as a Team Leader, Supervisor, Coordinator, or similar leadership role
within telephone support, contact center, customer se

📌 Spanish & English Speaking Team Leader (on-site) (Salamanca)
🏢 Cross Border Talents
📍 Salamanca