About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology.
ElevenLabs is an AI research and product company transforming how we interact with technology.
Today, we serve millions of users and thousands of businesses - from fast‑growing startups to large enterprises like Deutsche Telekom and Meta. ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.
We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Everything we do should match the quality of our AI models.
General team: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: This is a builder’s role, where you’ll own both the technical depth and commercial outcomes for some of ElevenLabs’ most exciting customers across Southern Europe, sitting at the intersection of product, engineering, and revenue.
You’ll dig into how customers deploy ElevenLabs across web, mobile,



and their systems, spot the problems before they do, inspire new use‑cases and own the solution end to end. You’ll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.
You’ll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross‑sell, and net expansion. You’ll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.
5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Southern Europe region
~ Fluent in Spanish, Italian and English (all three languages required)
~ Knowledge of the landscape and cultural nuances
~ Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
~ Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross‑sell opportunities along with renewals
~ Self‑motivated and able to work independently in a remote or distributed team environment

This role is remote‑first, so it can be executed from anywhere in Spain or Italy. If you prefer, you can work from our office in Madrid or fully remote in Italy.

📌 Account Manager (Remoto) (España)
🏢 Elevenlabs
📍 España