This Full time on site position offers great opportunities for career growth.

We are Zapiplay, a full service marketing and design agency based in the UK and Spain. We are looking for people to join us in our mission to provide world-class solutions to medium-sized businesses around the world. We are passionate about driving our clients' growth and are looking for people who take pride in their work and enjoy having a bit of fun at the same time. We're looking for talent to do something great together. We hire people like you: ambitious and forward-thinking people who want to be more than just another employee. Will you be one of them? As part of the Customer Success and Operations Team, you will make a significant contribution to ensuring that our customers understand the product and use it optimally. You collect feedback, drive customer growth and thereby help take HR processes to a new level. The long-term satisfaction of our customers is your success!

These tasks await you:

- Comprehensive and professional support for our customers by email and telephone.
- The opportunity to constantly develop your knowledge and skills: consultations are exciting, varied and anything but ordinary.
- Work with product experts to resolve difficult issues and update the product.
- Active contribution to the continuous improvement of our processes and the expansion of our internal knowledge base.

WHAT YOU NEED TO SUCCEED





- You have successfully completed your training.
- Ideally, you have 2 years of professional experience, preferably in customer service and ticket management.
- You are IT-savvy, have good analytical skills and quickly familiarises yourself with new software and tasks.
- You find it exciting to help customers in a wide variety of businesses and industries make the best possible use of Zapiplay.
- When confronting problems, you approach things in a proactive and solution-oriented way.
- Your expressiveness and communication skills are reflected in your confident writing.
- You have very good spoken and written Spanish (level C2) and English.

YOUR APPRENTICESHIPS

- Experience, including in Zendesk tools, JIRA, Confluence, etc.
- Independent and solution oriented work in a dynamic team.
- Requirements management and customer communication in a fast-growing environment ... and of course you will become a Zapiplay expert!

What you will get

- Continuous learning - Training is provided on all major platforms, tools and technologies.
- Access to hundreds of resources, courses and training materials online.
- Growth opportunities - Zapiplay grew by more than 250% in the last 3 years, and merit-based promotion opportunities are plentiful for new family members who meet or exceed job performance metrics.

Salary

Permanent contract Fixed salary

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📌 Customer Service Manager at Zapiplay (Tarragona)
🏢 Zapiplay Group
📍 Tarragona