Join Perk as a key member of our Customer Care team, supporting customers on technically complex cases within our finance and accounting software suite. You'll bring hands on knowledge of fintech or accounting platforms to help customers navigate real operational challenges, not just surface level queries.
You'll collaborate with cross functional teams, own the resolution of technical incidents, and act as the go to internal resource on how our software works in practice.
What You'll Do
Respond to customer queries via email and phone, with a focus on technical and finance operational issues
Troubleshoot and resolve complex cases, including bugs and product incidents, tracking them through to resolution
Document interactions and expedite appropriately, using domain knowledge to triage effectively
Own incoming requests end to end, including ticket creation for internal teams
Handle inquiries for customers across Germany, Switzerland, and the rest of Europe
Serve as the first point of contact internally for operational software knowledge.
What We're Looking For
Required:
hands on experience working at a fintech company OR with an accounting software platform, handling technical customer cases
Comfortable with high volume, high frequency task handling
Structured, detail oriented approach to problem solving
Fluency in English required; German fluency required if supporting DACH accounts, additional languages a plus
What we offer
Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to
📌 Customer Care Specialist (Málaga)
🏢 Perk
📍 Málaga