WorkNomads is on the hunt for a BPO Team Lead with German & French to join our team
Who We Are:
We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.
Remote engineering services, integral impact — expert engineering, design, and business talent in cross-disciplinary project teams.
Diversity celebrated — 40+ nationalities, 4 continents, one team.
Continuous growth — we invest in you: projects, coliving, community, pushing you beyond what you thought possible.
Your mission at WorkNomads:
Lead, supervise, and motivate a team of sales agents to consistently meet or exceed KPIs (generated revenue, conversion, sign ratio, productivity).
Monitor and analyze performance metrics, conduct quality audits, and deliver constructive feedback and coaching
Plan and manage schedules, ensuring adequate coverage and minimal shrinkage
Act as the primary escalation point, resolving complex issues and maintaining service excellence




Assist agents with basic IT issues & file IT tickets for more complex issues
Provide real-time floor support and guidance to agents during active operations
Identify process inefficiencies, recommend and implement improvements
Collaborate with clients and internal teams to align on SLAs, expectations, and performance targets
We want to hear from you if you have:
Fluency in English, German and French (both written and spoken) is essential
Bachelor's degree in Business, Management, or a related field (or equivalent practical experience)
2-4 years of supervisory or leadership experience in a BPO or contact center environment
Strong leadership, coaching, and conflict-resolution skills
Solid understanding of performance metrics, analytics, and workforce management
Proficiency in CRM systems, workforce management tools, and MS Office Suite
A passion for continuous learning & collaboration in a global setting
A team playe

📌 Team Lead (Madrid)
🏢 WorkNomads
📍 Madrid