A leading integral customer-experience company is hiring a Team Leader for a customer-service operation supporting an electric-vehicle brand from Barcelona. You will lead and develop a team of customer and consumer service representatives and keep service standards and operational performance high.What you will doLead and develop a team of customer and consumer service representativesMonitor KPIs and SLAs and drive performance improvementHandle escalations and work with Quality and senior operational stakeholdersSupport training, reporting and continuous-improvement initiativesCoach with clear, regular feedbackWhat we are looking forNative or near-native DanishFluent Chinese and English, spoken and writtenPrevious experience managing customer-service teamsExperience with customer-service processes and best practicesAbility to analyse KPIs and performance dataSalesforce or other CRM experienceStrong communication and feedback skillsWhat we offerSalary: €20,000 gross per yearBonus: up to €200Relocation

📌 Customer Service Team Leader (Barcelona)
🏢 Concentrix
📍 Barcelona