Lithuanian Speaking Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the Customer Support Services sector. With a reputation for excellence, we pride ourselves on facilitating career growth while helping our general partners scale their operations through high-quality recruitment solutions.
Job Overview We are currently looking for a motivated professional to fill the Lithuanian Speaking Support Specialist position in Bulgaria. This is a unique opportunity to join a fast-growing team in the dynamic Customer Support Services industry, offering a seamless relocation experience and a career path that rewards performance and linguistic expertise.
Key Responsibilities
- Provide exceptional omnichannel support to customers, representing a leading global brand within the Customer Support Services industry.
- Resolve complex inquiries via phone, email,



and live chat while maintaining the highest standards of professional communication in Lithuanian.
- Ensure customer satisfaction by identifying needs and delivering accurate, empathetic, and efficient solutions.
- Accurately document customer interactions within the CRM system to track progress and identify service trends.
- Collaborate with international teams to maintain quality benchmarks and contribute to team performance goals.
- Stay updated on product knowledge and internal service policies to ensure consistent quality in every customer touchpoint.
- Act as a brand ambassador, ensuring that every Lithuanian-speaking interaction reinforces our reputation for superior client care.
- Native or fluent Lithuanian (spoken and written) is mandatory for this role.
- Professional proficiency in English to effectively engage with our diverse, international team.
- Valid EU passport (mandatory) to facilitate the hiring process for this Lithuanian Speaking Support Specialist posi

📌 Lithuanian Speaking Support Specialist (Vigo)
🏢 Mercier Consultancy Group
📍 Vigo