Who are we? SupportYourApp is a general Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Right now, we're expanding our talent bench - a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you're ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.
What you will do:
- Deliver outstanding customer support via emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI




- Communicate with developers and cross-functional specialists

What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written)
- At least 6 months experience in customer support is a must
- Tech-savvy, able to test and troubleshoot basic technical issues
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
- Will be a great plus: Experience with CRM systems

Benefits:
- Fixed schedule: Monday-Friday, 9 AM-5 PM CET
- Opportunity to work fully remotely within the EU
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also - internal health policy
- Responsive leadership interested in your development an

📌 (fluent English) Customer Support Consultant (España)
🏢 SupportYourApp
📍 España