Handle customer complaints and queries through close cooperation with internal teams to ensure timely and effective resolution. · Build and maintain strong customer relationships through regular phone and email communication. · Provide customers with updates regarding account status, credit limits, overdue payments, order status, and disputes.

· Perform collection and dunning activities in line with company policies and timelines. · Resolve disputes in collaboration with internal stakeholders. · Monitor overdue invoices and follow up with customers to ensure timely payments.

· Generate account statements, invoices, and customer reports while maintaining accurate documentation. · Meet daily operational targets and monthly SLA commitments.

Required qualifications (education, experience, etc.):





· Min 1 year of experience in O2C · Customer Service experience · Knowledge of SAP and Microsoft Office Excel would be an asset · Strong interpersonal & communication skills and ability to maintain professional business contact (due to the daily phone and email communication with customers) · Ability to prioritize, analytical skills, can-do attitude and ability to multi-task

· Work modality (hybrid/on-site/remote): Hybrid · Languages required for the position: Spanish C1, English C1 · Required language level: Spanish C1, English C1 · Required technical skills (tools, software, platforms, etc.): S4H, SAP, ServiceNow

· End date: 6 months assignment · Full-time salary 20 -22k EUR · Working hours and schedule (example: 39.5h / Mon-Thu 9am-6pm and Fri 9am-5:30pm): Working in shifts, hours covered from 8 am - 6 pm.

📌 ANALISTA OPERACIONES INGLES (Barcelona)
🏢 AURA STAFFING ESPAÑA
📍 Barcelona