Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

We are looking for an outstanding, Dutch and English-speaking Customer Service Representative to join our multicultural Customer Service team in Barcelona . This is an excellent opportunity for an experienced Dutch-speaking customer service professional with strong communication, organizational and problem-solving skills to work in an international technology environment.

Contract Type: Internal Temporary Worker (ITW) assignment.

This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders, including customers, logistics, manufacturing and service representatives . Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote-to-delivery-to-payment process .

What will you be doing?

- Managing customer service and customer support requests , including order creation and tracking, repair and calibration requests,



product changes, exchanges and returns, end-to-end order status, and questions related to invoicing, contracts and lease management.
- Interfacing with a variety of different parties, including clients, sales teams, logistics, manufacturing and service technicians , to execute customer requests.
- Resolving problems by applying established policies, procedures and tactics.
- Determining and developing new or improved approaches to processes or tasks.
- Exercising sound planning and judgment when managing client requests.
- Effectively solving diverse customer challenges with professional problem-solving skills while delivering a high level of customer satisfaction .

Qualifications

- Fluent in Dutch and English (mandatory) ; any additional European language, especially French, is a plus.
- Minimum of 3 years of relevant experience in customer service, customer support, order management or a similarly complex, fast-paced environment .
- Positive, can-do attitude with a strong focus on customer satisfaction and a willingness to go “above and beyond.”
- Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships.
- Good time management and organizational skills to maximize productivity.
- Detail- and process-oriented, with a strong focus on data accuracy and operational excellence.
- Proactively resolve complex issues with the best interests of customers and Keysight in mind.
- Thrive in a dynamic, multicultural environment by transforming challenges into opportunities for exceptional customer care.

Careers Privacy StatementKeysight is an Equal Opportunity Employer.

📌 Customer Service Specialist (Dutch Speaker) (Barcelona)
🏢 Keysight Technologies
📍 Barcelona