WHO WE ARE

Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B; company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B; giant Autogrill, the company is well positioned to realize their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others.

PURPOSE OF THE ROLE The Senior Manager, Engagement translates Avolta’s global strategy into scalable programs, campaigns and employee experiences that strengthen connection, engagement and alignment across the organization.

The role leads complex global workstreams across culture, employee listening, recognition, inclusion, well-being and internal communications, partnering across Global PC&O;, the business and regions to move priorities from concept through implementation and measurable impact. The role can be based in Madrid or London.

RESPONSIBILITIES

Culture, Engagement & Employee Experience

- Translates the Global Culture, Engagement & Internal Communications strategy into integrated roadmaps, program plans, milestones and measurable outcomes
- Leads global employee listening initiatives, including engagement, onboarding, exit and pulse surveys, and convert insights into practical action and follow-through
- Drives integral culture and recognition programs, including Avolta Values activation, Awards & Recognition, Employee Resource Groups, and the Hidden Disabilities Sunflower program
- Leads global culture moments and engagement campaigns through the Culture, Engagement & Sustainability calendar and related communications
- Drives the rollout, adoption and evaluation of well-being initiatives, including the TELUS Well-Being offering




- Coordinates the Global Culture & Engagement Advisory Group and embed employee input into program design and improvement

Platforms, Service Culture & Scalable Activation

- Leads Culture & Engagement workstreams within employee platform initiatives, including the Axonify pilot and scalable use cases for listening, recognition, communications and employee connection
- Partners with Operations Excellence, Learning & Development and other functions to activate the Service Philosophy across communications, learning, talent, hiring and reinforcement
- Creates practical frameworks, playbooks and toolkits that enable consistent global delivery, effective regional activation and frontline relevance where appropriate

Internal Communications

- Translates business, people and culture priorities into clear, engaging communication strategies, campaigns and content for global audiences
- Leads defined internal communications workstreams and channel improvements, strengthening governance, consistency, reach and employee experience
- Develops leadership and employee communications, narratives and activation materials that enable leaders and regions to communicate global priorities effectively
- Uses channel performance, campaign data and employee feedback to improve communications impact and inform future priorities

Program & Stakeholder Management

- Leads multiple global programs from concept through implementation, establishing clear governance, ownership, dependencies, risks and decision points
- Builds alignment across Global PC&O;, Corporate Communications, Operations, Sustainability,



People Technology and regional teams to enable coordinated delivery
- Tracks adoption, outcomes and feedback, translating results into recommendations for continuous improvement
- Manages relevant partners, vendors and resources for assigned programs, contributing to effective planning and budget discipline

WHAT WE ARE LOOKING FOR

- Strong experience across culture, employee engagement, internal communications, employee experience or related global people discipline, with ownership of complex multi-market programs
- Proven ability to translate strategy into structured execution and deliver through cross-functional teams and influence
- Excellent written, editorial and verbal communication skills, with the judgment to simplify complex topics for varied global audiences
- Strong program, project and stakeholder management capability, including governance, prioritization, risk management and disciplined follow-through
- Ability to use employee feedback, communications metrics and program data to generate insights and strengthen impact
- Experience working across cultures, geographies and organizational levels in a complex international environment
- Bachelor’s degree or equivalent professional experience in communications, HR, organizational psychology, business or a related field

Success Profile

- Strategic translator: turns direction into focused programs, practical plans and meaningful employee experiences
- Hands-on: moves confidently between senior stakeholder engagement and detailed execution
- Connector: builds alignment across functions and regions and creates momentum through influence
- Employee-centered: uses listening and insight to shape relevant, inclusive solutions
- Clear communicator: simplifies complexity and creates credible, engaging and actionable content
- Delivery-focused: brings structure, pace and accountability to a broad global portfolio

📌 Global PCO Senior Manager Engagement (Madrid)
🏢 Avolta
📍 Madrid