I’m looking to speak with Senior Contact Centre / Customer Operations Leaders for a major international consumer services business in Madrid.
? Sales & Growth – leading large-scale B2C sales, retention, customer performance and growth across inbound/outbound channels and internal/BPO operations.
I’m particularly interested in people who have operated at significant scale – large multi-site/contact-centre environments, multiple Operations Managers, outsourced partners and complex customer journeys.
These are genuine senior operational leadership roles, not simply strategy positions – I'm looking for people who have actually run large teams, delivered performance and owned the customer operation.
Madrid / Spain
Competitive senior package – dependent on experience
If you're open to a confidential conversation, drop me a DM your CV and I’ll give you the full picture.
Equally, if you know someone who would be a strong fit, I'd be grateful for an introduction.