Our client, a multinational information technology services and consulting company, is recruiting NOC Manager to join their project in Spain.

Position Title:

NOC Manager

Position Type:

Permanent

Start Date:

ASAP

Location:

Madrid, Spain

Contact:

Franci Hernandez | +49 (0) 89 23 88 98 55

Requirements

- University Degree in Electronics and Telecommunication or any equivalent

- Experience ICT industry 15- 20 years with minimum 10 years in NOC

- Past experience of working in Managed Services / outsourced NOC project is a must and should have interfaced and presented to senior level customers

- Knowledge of automation implementation in NOC using RPA and AI

- Process certifications like ITIL, eTOM will be an advantage

- Working location Madrid, Spain

- Knowledge about Telecom Domain, Having good understanding on Core, IP & TX technologies.

- Understanding of Agile

Soft Skills

- Analytical skills like logical thinking, problem solving & handling assignments are mandatory.

- Excellent communication and presentation skills

- True team leader and able to encourage team members

- Motivation and attrition management of team

- MS office, Excel, report generation, trend and analysis is mandatory.

- Fluency in English & Spanish language and communication skills are required.

Responsibilities

- Single point of contact for all the escalated issues

- 24/7 On call availability

- Managing team of support engineers and who will be responsible to assist customers over the phone or through any other medium to solve services and operation issues





- Maintain all KPI & SLA for NOC Related activities

- Ensure below Process but not restricted to only this, Adherence and SLA compliance

- Alarm Management Process

- Trouble Ticket Handling process

- Fault Management Process

- Change Management Process

- Incident Management Process

- Emergency Management Process

- Performance management reporting process

- Service provisioning process

- Preparation of Management reports on NOC Operations

- Participation of Management review meetings

- Responsible for identifying the automation in NOC and implementation

- Improve efficiency of NOC

- Ensuring NOC Operations Audit by Customer or any appointed 3rd Party

- Performance Review of NOC Team

- Fully responsible for performance, SLA Compliance and customer escalation handling

- Conduct & Participate in the recruitment interviews for selection of personnel in NOC Team

- Co-Ordinate with Customer and Cross Functions for NOC Operations.

- Maintain compliance to all the processes related to NOC Operations

- Identify training needs and make provisioning arrangements for NOC Team

- Ensuring Smooth handover flow of all the elements in the network from the project after complete AT

- Responsible for all People management in the NOC, ensure right team is on the floor, motivate, set up best practices etc

For more details contact:

sales(at)manningglobal.com

Quoting reference:

ES_MGFH_NM_

Or call Franci on:

+49 (0) 89 23 88 98 55

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📌 NOC Manager (Madrid)
🏢 Importante empresa
📍 Madrid