North is a digital product studio. We partner with bold companies to innovate new services and build digital products. Our values are: show your passion, act as an owner and think rigorously, figure it out & hold the line. Service Designers at North own end-to-end service and experience design --- from discovery research to journeys, service blueprints and opportunity framing. They're deeply user-centered, equally comfortable running interviews and workshops as translating insights into clear service decisions with clients and product teams. What you'll do * Lead discovery research (interviews, workshops, synthesis) to understand user needs, behaviours and organisational barriers. * Map journeys and service blueprints that make complex banking / enterprise services actionable for the team and the client. * Guide PMs, designers and client stakeholders through the implementation phase, keeping decisions grounded in research and service logic. * Turn research insights into opportunity areas, principles and recommendations ready for a definition phase.
* Keep a high bar on clarity and rigor at every step --- from research plan to final readout. What we're looking for * Proven experience as a Service Designer (or adjacent). * Strong qualitative research experience --- planning, fieldwork, synthesis and storytelling end-to-end. * Strong business acumen and the ability to understand the banking business. * Experience in banking is a strong plus. * Clear, confident communication in Spanish and English (spoken and written). * Based in / able to work hybrid from Madrid (1--2 office days a week); strong remote profiles considered. But 'what's in it for me', I hear you ask? * A hybrid work from home/office system with a versátil time schedule. When you do happen to come to the office, there will always be fresh fruit, coffee and snacks. * Macbook Pro 13" * Your birthday as an extra paid vacation day. * Legendary social events & parties to let off some steam. North is proud to b
📌 Service Designer (Madrid)
🏢 North
📍 Madrid